Refund & License Policy

Last updated: November 9, 2025

Thank you for shopping at Erin Barzola.
We want every customer to feel confident in their purchase. Because our products are digital, certain limitations apply regarding refunds, exchanges, and licensing.
Please review this policy carefully before completing your purchase.

Digital Product Nature

All templates, guides, and resources available through www.erinbarzola.com are digital downloads.
Once your payment is confirmed, your files are delivered instantly via email or direct download link.

Because of this instant access, all sales are final.

Refund Policy

We do not offer refunds, returns, or exchanges for digital products except in the following cases:

Duplicate purchase (accidentally buying the same item twice)
File corruption or download error that prevents access to your product
Incorrect product delivered due to a system issue

If one of the above applies, please contact us within 7 days of purchase at [your email] with your order number and a brief explanation.
We’ll review the request and, if approved, issue a replacement or refund.

Refunds are not provided for:

Change of mind or accidental purchase
Incompatibility with software or tools not specified in the product description
Misunderstanding of the product’s function or format

To avoid issues, please read all product descriptions carefully before purchasing.

License Agreement

When you purchase a digital product from Erin Barzola, you are granted a non-exclusive, non-transferable, revocable license to use the product for your own purposes.
Ownership of the intellectual property remains with Erin Barzola.

You may:

Use templates, designs, or digital assets for your personal or business projects
Modify templates for your own use
Apply designs to one client project per license (if stated in product description)

You may not:

Resell, redistribute, or share the files in their original or modified form
Claim the design, layout, or template as your own work
Upload or share products to public databases, drives, or resale sites
Use the product in any way that violates copyright or trademark laws

Violations of this license may result in revoked access and legal action.

Product Updates

We may occasionally update digital products to improve functionality or design.
Customers who purchased a product prior to an update may receive access to the latest version at no additional cost or a discounted rate, at our discretion.

Technical Support

If you experience issues with a file download, broken link, or compatibility problem, please reach out for assistance.
We’re happy to help ensure your file is functioning properly.

Support Contact:
Email: [your email — e.g., hello@erinbarzola.com]
Website: [your website URL — e.g., www.erinbarzola.com]

Please include:

Your order number
The product name
A description of the issue

We aim to respond within 2–3 business days.

Policy Changes

We may update this Refund & License Policy as our product offerings evolve.
Any changes will be posted on this page with an updated “Last updated” date.

Agreement

By completing a purchase on www.erinbarzola.com, you acknowledge that you have read, understood, and agreed to this Refund & License Policy.